Bought my first bike there... I went back 3 times to get it adjusted. It was killing my back, and my feet and other places would go numb. I was told that it was happening because I was new to cycling and "had to get used to it." At this point Jack was rude and acted like I was an inconvenience. In riding with a phenomenal and severely experienced cyclist he told me that my fit and positioning looked "off." He refered me to another shop... My fit was way off and in one visit the new place had me right as rain. I have witnessed on several occasions Jack being rude with other customers and his wife (very sweet lady).
Great bike shop for fixing your bike up and getting some gear or just general knowledge. I needed a repair and they had the parts and were able to get it done in a reasonable amount of time. When I picked it up they also gave me some tips on how to keep my bike in the best shape long term. Great friendly staff.
Just called and spoke with Jack ... I mentioned I had a few questions if he could ... He informed me that he was with another customer & working on a bike and the other employees were all busy too! Why even bother answering the phone IF you cannot assist?!?! Terrible 1st impression.
I don't often write reviews but they had such great service I felt the need to share. I know nothing about bikes but they did a great job of informing me and helping me pick a bike that fit my needs and budget. They were great, honest and didn't try to oversell me on an expensive bike. I look forward to going back for my future maintenance and service needs.
Shaun and his employees are extremely knowledgeable and will always put in an effort to assist you. I have never been dissatisfied with their recommendations and have been purchasing Specialized bikes & accesories for my wife and I from them for about 3 years now. They take pride in thier work, it's not just a job to them. They never disappoint!
The Bicycle Shop is a US Bicycle Store based in Jacksonville, North Carolina. The Bicycle Shop is located at 909 N Marine Blvd, Jacksonville, NC 28540, USA.
Please contact with The Bicycle Shop using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find The Bicycle Shop opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.