Love this place. The girls always are able to answer all my questions and recommended great products. Only reason for not giving five stars is I always feel like they are under staffed. They need more people to ring up people and answer questions.
Sweet workers. I like that even if I use an item and don't like it, they refund me fully. The reason they don't get a 5 is because they have limited makeup. It's the top store brands but that's it. Also, Wal-Mart is cheaper on most products.
Went to Hannah for the first time for a haircut. She is truly a great hair stylist. I left with my hair looking great and I felt wonderful. She is a very classy young lady. Please, go see her you will not be disappointed!
Do you guys at Jacksonville NC ULTA take customer service seriously or any sense of pride?? First girl sure can greet...watch me struggle to open a door with no handicap button...2 the only time i get treated nicely is when im dressed like a million buck. Ill be ordering online if im not dressed up. Dont go here if you're wearing jeans and a basic top in a pony tail with no makeup. Might get the "you dont belong here" look. Yuk #nomakeupday #quickrestock
Petra in the salon is fantastic! I was greeted promptly, offered water, and didn't have to wait for my appointment. I was also given a great pixie cut. She knows her way with clippers and short hair styles! I was offered product suggestions without it feeling pushy, like it usually feels at a salon when they want you to buy whatever they use. The whole experience felt relaxing and rewarding. I also saw her working with her other client, who left with a gorgeous auburn/red dye job, and watched her do some beautiful styling with long curls. I am so satisfied with my service! Great price, as well! As for the other negative reviews I see on customer service and the store being unkempt or messy, I didn't see this at all. The front counter staff were courteous, and the makeup displays were clean and organized. I've been to plenty of Ultas in military towns that are unorganized or lacking in quality displays, but this is not one of them. It is to be expected at the only mall within a reasonable distance from base can sometimes be busy or disheveled, if you take into consideration who shops in this area, and how small the store is compared to how many people it has to service. Cut these ladies and this location a break!
Ulta Beauty is a US Hair Care Studio based in Jacksonville, North Carolina. Ulta Beauty is located at 361 Jacksonville Mall, Jacksonville, NC 28546, USA.
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