Watkins Flooring helped us with a custom shower install. Every step of the way, they kept us up to date on the latest progress and even offered suggestions on what we could do since we didn't have a specific shower design in mind. We were basicallly designing the shower on the fly with questions Theresa and Tom were asking while they were installing the shower tiles. We only provided the tile selection. Watkins Flooring showed that they care about customer service and wanted to do the job right the first time to make the customer happy. Tom's tile craftsmanship is exceptional and he definitely takes pride in his work. Since we were building a house 400 miles away, trusting Watkins Flooring with the shower installation has been a huge stress reliever since we know it will be done right.
BEWARE of this place. I hired them to do flooring in my house it was nothing but a nightmare. It was suppose to be a simple job come in pull up the flooring and lay the new flooring down. In the process they didn't lay the flooring down correctly the first time, the second time out they damage the new flooring in the bathroom by being careless. I was standing there when the guy did it and heard him say oh S***t after cutting a 3in long cut and than did more damage in another place this time about a good inch long as well. When they layed the flooring in the other room I questioned all the bumps in the flooring and was told not to worry about it they will go away after a couple days, 4 days later they were still there. The owner came out and said they werent bubbles it was glue, and he could try and have his guys roll it out or he would replace it with the cheapest flooring which I find unfair since i paid for better flooring. His crew came out and to no surprise they couldn't roll out the globs of glue under my flooring. Yet again I am left with a floor that has bumps in it because of glue that his workers didnt make sure was evenly spread before laying it down. A bathroom floor thatvhas cut in it. Called back and was told they tried to fix the problem and that there is nothing they can do to fix it. Beware if you plan on using them because in the end you could be stuck with a bad flooring job and out the money. Plus more money. I now have to pay someone to come in and rip it up and lay new flooring plus the cost of the new flooring.BEWARE
Great group of folks. Especially Donny and Theresa. We had a busted water heater that ruined flooring in several rooms. We came in not knowing exactly what we wanted. With their help, we found some carpet. They gave us an estimate on it that was considerably less than what the competition gave. Install was fast, installers were courteous and professional. Their work is amazing. I can not give them enough praise. Floor looks amazing. Will definitely be doing business with them and them only.
Best company in Eastern Nc. The owners worked with us personally and gave us a great deal and got the exact flooring we needed in a time frame no others could. Highly recommend to anyone in need of a great quality product and great quality personal service. Thank you, Donnie Watkins!
The staff is so friendly and helpful. They took care of all my flooring needs. I price other places and this was the cheapest in town. My salesperson Tresa was the best. I will be referring all my friends and family members to Watkins flooring
Watkins Floor Covering is a US Laundry based in Jacksonville, North Carolina. Watkins Floor Covering is located at 1311 N Marine Blvd, Jacksonville, NC 28540, USA.
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