I took my daughter to the Sprint store because the Sprint website wasn't working. We had a sales rep named Rayna that not only was very patient and kind to us, but she also took the time to explain everything to us. You see, when she first gave us the amount it would take to pay off the phone we had and to get a new one I was upset and gave her a piece of my mind! Well the problem was was that I didn't quite understand how it worked and just assumed most of it. This sweet woman was so patient and understanding while she explained it all to me. I'd give 10 stars if I could because after the verbal lashing she took she sure deserved a ten right along with my apology!!
I am new to Sprint and to the iPhone. She was able to help me activate both phones and transfer all data with an incredibly pleasant attitude. We had a lot of fun and she taught me a lot and got us going. Thank you Shea!
The employees seem like they are doing you a favor. Not very customer service friendly. Attitude goes a long way.
Doesn't carry much product, called ahead to try and get a broken phone repaired/ replaced and they told me to come in. Only to be turned away on the scheduled appointment time.
This store is helpful and the customer service is friendly. The questions you may have may not get answered from a lack of knowledge but due to Sprint lack of dissemination of information to their store employees which places them in a akward position when customer asks questions. The other side of this is the answer you receive at the store may not match the answer you receive in the event you call the customer service line.
Sprint Store is a US Electronics Store based in Jacksonville, North Carolina. Sprint Store is located at 215 Western Blvd #500, Jacksonville, NC 28546, USA.
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