we were on the hunt for a specific style bunk bed for our daughters and it seemingly either didn't exist or was a fortune at every store that had it. Decided to stop in at rose brothers and sure enough they had not only the style we wanted but offered more than one wood finish for it. We worked with 2 different men there and both were very easy going and pleasant to work with. Both were understanding of our cranky kids, because we had all 3 in tow with us. Not once batted an eye at them when 2 were beyond fussy because nap time was well past due.
Couldn't have had a worse experience. Rachel was our sales person.
THEY ARE MONEY HUNGRY FAKES WHO CARE NOTHING ABOUT THE CUSTOMER!!
Sold us a bed that squeaked right after being put together. They Super glued the drawers on. After many times of putting more wood in to stabilize the bed it still squeaked. No not because of weight because my 21 llb one year old could squeak it. So very disappointed! Oh and they forgot a drawer to the bed frame and took 3 days to come back. Next time it will be furniture fair!
3. I went to pay my first monthly payment and Rachel had entered my husband's social security number incorrectly when we applied for financing, so I spent half an hour on the phone with Synchrony Bank Customer Service trying to correct the situation. New credit cards will arrive in 7-10 business days and the old ones had to be cancelled.
1. Mattress was promised to be delivered next day or day after because it was in stock. It then took 6 days to deliver because it apparently wasn't in stock. We specifically bought that mattress so my husband wouldn't have to sleep on an air mattress as he has a herniated disk in his back. We were assured our mattress would arrive within 1 day.
2. Our sectional was promised to be delivered in 1-2 weeks. It took 16 days total to get the entire thing. We had to deal with "a sectioned ripped so we had to order you a new one," and "oh I said we would drop it off this week, I didn't say tomorrow so we aren't coming out today," (yet my husband and I both had voicemails saying it would be at our home on a certain date, and I even TOOK THE DAY OFF OF WORK to be there for the delivery men), and last but not least, when the final piece arrived on Day 16, the delivery man said, "So we're doing an exchange right?" A huge mess of miscommunication of their end. Utterly disappointing.
The store offered NOTHING in the form of even a verbal apology to rectify the situation. It was the worst retail purchase I have ever made. GO ANYWHERE ELSE!!!
Susan and Rita are super sweet they work with you from the day you srart looking for furniture until you have purchased what you need. They greet you with a smile and go out of their way to make sure you are satisfied.
PLEASE DON'T BUY FROM ROSE BROTHERS! YOU CAN FIND THE FURNITURE FOR MUCH LESS MONEY AND GET MUCH BETTER CUSTOMER SERVICE ELSEWHERE!!
Rose Brothers Furniture is a rip off! Everything we found here, we found significantly cheaper in Hickory, N.C. and Highpoint, N.C.
The salesman Kevin was so "nice" when we were purchasing, and indicated that he had been working there 27 years and wanted to make the customer happy. However, when we asked for help, he went ghost and pretended to have no power to intervene on our behalf. Johnathan the so-called Manager is totally unresponsive and no help at all! Customer service does not exist here. Don't buy unless you just want to pay more of their unnessary prices! TOTAL RIP OFF!!! Customers Beware!!
All in all it was a great visit. We found what we were looking for at a GREAT price and had GREAT salesmen! Will definitely be back for any other furniture purchases in the future!
Rose Brothers Furniture is a US Furniture Store based in Jacksonville, North Carolina. Rose Brothers Furniture is located at 233 Bell Fork Rd, Jacksonville, NC 28540, USA.
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