This place is great, I come here pretty often as I drive a ton and Bernard at the front is the best! I usually only go to him because he knows how to run my fleet card without any problems and his customer service is always excellent..when I leave, I never have any issues with my vehicle after- plus it’s easy to walk over to Starbucks or the mall while you wait.
On sept 4, 2017, I called the store to set an appt to purchase and have new tires installed on my truck. I was informed that the tires had to be ordered and would be here on Sept 5, 2017 between 10am and noon. I made my arrangements to be at the store location around 1130am. However, when I showed up, I was told that the tires would not be in on this date, and that I would have to wait another day. I drove from new Bern, and couldn't afford to take another day off of work. I wanted to utilize the "why not lease it" program. But it seemed to me that my service writer did not know how to properly operate that program. However, the service writer did everything in his power to get me a set of tires, not the ones I originally wanted, but he did save me some money. I have sat in the waiting room since 1230, it is now almost 4pm and my truck has still not been brought into the shop. I can't make this up! I do not recommend sears automotive to anyone at all. What makes it worse is that the other service writer on shift did not want to help the other one.
I recently went to get a new tire on my car. The guy replaced my tire tightened the bolt on the rim so tight that it was damaged.
Good oil change prices. They did an overall good job. But don't schedule your oil change before the mall opens or you will find yourself ultimately bored with their super empty waiting room.
The auto center of Jacksonville, NC is filled with some of the laziest technicians ever. They decided to make me provide my own labor into putting my spare back in its proper locations and loading my used tires in the bed of my truck myself. They could have done all this prior to me coming to pick the truck up as the truck was "done" 2 hours prior to me picking it up.
Sears Auto Center is a US Car Repair based in Jacksonville, North Carolina. Sears Auto Center is located at 344 Jacksonville Mall, Jacksonville, NC 28546, USA.
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