I have seen this doctor several times, the doctor himself is not bad,the staff mainly the nurse Shandra is awful... called in to let them know I needed a new prescription for singulair, was told it would be put in after 5pm as the doc puts in needed scripts at that time, got a call at 4:58 from shandra stating the prescription would not be put in until I made a appointment... how convenient to call me two min before closing on a Friday.... i think the doctor should be made aware of how staff is treating his patients.
Thank you for the review. I sincerely apologize for your waiting time. I am very sorry about it. The receptionist determines how much time each patient will need during the clinic visit. Generally we follow up patient in 20 minutes more or less, and new patient about 30 minutes also more or less. It is not easy to be able to predict how much time we need for every patient but we do our best. This situation happens to every doctor all over the country. We schedule patients for 20 minutes and sometimes some may end up needing more time. We cannot just drive patient out if they still have a lot of problems that need to be resolved. For every patient we have, we strive and work very hard to provide the best care we can deliver. After my 4 years of pulmonary and critical care medicine fellowship/ sleep medicine training at Chicago Medical School, we spent thousands of dollars for continuing medical education to be able to take care of our patients better. My clinic is a small organization that sustains itself by seeing more patients in an efficient and cost effective manner. My receptionist scheduled you for 20 mins appointment but I spent about 35-40 minutes with you. You asked me to do more tests which I do not deem to be appropriate at the time; hence, medically unnecessary and potentially violating the law. You became very hostile towards me even though I am trying to help you . Hence, I have to send you back to your primary care provider. You wrote this review on the internet destroying our medical clinic; and hence, we have to respond or else we go broke - bankrupt and close shop. We work very hard to take care of every patient we see, because that's how we survive in the private sector amidst declining Medicare and Medicaid reimbursements and cuts, and uncertain healthcare environment. Again, we are very sorry.
The staff is excellent minus the doctor. I visited this office twice; both times I had to wait extended amounts of time. The first time I waited from 1:40 pm until the doctor decided to show at 3:06 The second time was just as bad. Once the doctor finally showed, he was rushing and had failed to properly prepare. He had not reviewed my logs or did he listen to my circumstances. I guess his mind was made up for me off of his previous patients. I would not recommend this facility to anyone due to the doctor's inability to properly diagnose and treat patients.
Onslow Medical Specialties Clinic Lung Sleep Disorders is a US Doctor based in Jacksonville, North Carolina. Onslow Medical Specialties Clinic Lung Sleep Disorders is located at 123 Pompano Pl Suite 100, Jacksonville, NC 28546, USA.
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